FINDREPERAGE.COM - Privacy Policy and Use of Cookies



Thank you for visiting F!ND.

At FCD Huissiers de Justice (F!ND) (hereinafter referred to as "we," "us," "our company"), we take the protection of your privacy very seriously. This privacy policy provides a detailed explanation of how we collect, use, store, and protect your personal information, in compliance with Quebec's Law 25 (amending the Act Respecting the Protection of Personal Information in the Private Sector) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy also outlines our use of cookies and other tracking technologies, in accordance with applicable legal requirements. We encourage you to read it carefully to understand how we handle your personal information.

1. Collection of personal information

We collect various types of personal information when you use our website or services:

1.1. Information provided voluntarily

When you interact with our site, we collect personal information you provide directly, such as:

• Full name
• Email address
• Postal address
• Phone number
• Date of birth
• Payment information (for commercial transactions)
• Other information required for the provision of our services (e.g., signing up for newsletters or creating an account)

1.2. Automatically collected information

When you visit our site, we also automatically collect information through tracking technologies, such as cookies and web beacons:

• IP address
• Browser type
• Pages visited on our site
• Time spent on each page
• Referrers (previously visited websites)
• Device operating system
• This information is collected automatically to improve user experience, as well as for analysis and statistics.

2. Purposes of information collection

We use the collected information for several purposes, including:

2.1. Service provision

We use your information to provide the services you requested, including:

• Creating and managing your user account
• Sending order confirmations or updates on purchase status
• Responding to support requests or inquiries

2.2. User experience enhancement

The information collected enables us to personalize your experience on our site, such as:

• Remembering your preferences
• Recommending products or services
• Adapting our content and navigation to better meet your expectations

2.3. Marketing and communication

If you have opted in to receive commercial communications, we may use your information to send newsletters, promotions, special offers, or information about our products/services. You can unsubscribe from these communications at any time.

2.4. Security

We use your information to ensure the security of our site and services, including:

• Detecting and preventing fraud
• Protecting your account and personal information
• Complying with our legal obligations

2.5. Legal compliance

We may also use your information to comply with legal and regulatory obligations, such as data retention for tax purposes or responding to authority requests.

3. Use of cookies and tracking technologies

We use cookies and other tracking technologies to enhance user experience, personalize content, and analyze site usage.

3.1. What is a cookie?

A cookie is a small text file that is stored on your device when you visit a website. These files contain information that allows the site to remember your activity or preferences for a certain period.

3.2. Types of cookies used

We use several types of cookies, each with a specific purpose:

Necessary Cookies: Essential for navigating our site and using its features. Without these cookies, some parts of the site may not function properly.

Performance Cookies: Help us analyze how users interact with our site, for example, through tools like Google Analytics. This information helps us improve the site’s structure and features.

Functionality Cookies: Allow the site to remember your preferences (e.g., preferred language) and improve your browsing experience.

Advertising and Targeting Cookies: Used to show personalized ads based on your interests and browsing behavior. These cookies may be installed by our advertising partners.

3.3. Cookie management

You can manage and disable cookies at any time by changing your browser settings. However, please note that disabling cookies may result in a less smooth user experience, as some site features may not function as intended.

4. Information sharing and disclosure

We do not sell your personal information. However, we may share your information in the following situations:

4.1. Service providers

We may share your data with third-party service providers who help us provide our services, such as hosting our site, processing payments, sending marketing emails, or analyzing site usage.

4.2. Legal compliance

We may disclose your information if required by law, such as in response to a legal request, a court order, or to protect our rights or the safety of our users.

4.3. Business transfer

In the event of a sale, merger, or reorganization of our business, your personal information may be transferred to the acquiring company or new entity.

5. Data retention

We retain your personal information as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we securely delete it.

6. Information security

We implement appropriate security measures to protect your personal information against unauthorized use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and while we strive to protect your data, we cannot guarantee absolute security.

7. Your rights and choices

Under Quebec's Law 25 and PIPEDA, you have several rights regarding your personal information, including:

• Accessing Your Information: You may request a copy of the personal information we hold about you.
• Correcting Information: You can request correction of any inaccurate or incomplete information.
• Data Deletion: You may request deletion of your personal data, under certain conditions.
• Consent Withdrawal: You may withdraw your consent at any time for data processing based on consent, unless we have another legal basis to retain it.

To exercise your rights, please contact us at: SUPPORT@FINDREPERAGE.COM.

8. Contact form terms and conditions

Thank you for contacting F!ND.

8.1. Mandate

• By submitting this form, you grant FCD Huissiers de justice (F!ND), its bailiffs, agents, employees, representatives, affiliates, or partners a mandate to locate and retrieve the described vehicle.
  
• In the event the vehicle is located, you authorize FCD Huissiers de justice (F!ND), its bailiffs, agents, employees, representatives, affiliates, or partners to draft an official report in accordance with Article 9 of Quebec’s Act Respecting Bailiffs, as well as Article 292 of Quebec's Code of Civil Procedure.
  
• You also authorize FCD Huissiers de justice (F!ND), its bailiffs, agents, employees, representatives, affiliates, or partners to immobilize the vehicle using a Denver boot (anti-theft device) and to take any other necessary steps to maintain the vehicle in place until the police arrive.

8.2. Voluntarily provided information

By filling out this form, you consent to provide personal information that will be treated confidentially but may be shared with law enforcement, insurance companies, and other relevant parties as needed.

8.3. Non-intervention

• FCD Huissiers de justice (F!ND), its bailiffs, agents, employees, representatives, affiliates, or partners are not responsible for towing recovered vehicles. It is the responsibility of the police, the owner, or the insurer to tow the recovered vehicle to the impound lot, dealership, or garage of their choice.
• If the required mandate is not received, FCD Huissiers de justice (F!ND), its bailiffs, agents, employees, representatives, affiliates, or partners will take no further action regarding vehicle recovery. If the mandate is not provided, FCD Huissiers de Justice (F!ND) has no obligation to intervene or relocate the vehicle, and it will remain in its current location.

8.4. Use of logo and company name

By interacting with us, submitting a mandate for vehicle recovery, or making a payment for an invoice, you acknowledge and agree, on behalf of your company, that your company’s logo and/or name may be listed on our website. As part of this agreement, your company’s logo and name may be displayed alongside those of our other trusted partners. This inclusion aims to highlight our collaborative relationship and is an integral part of the services we offer.

8.5. Billing

By filling out this form, you agree to pay the invoice of $1,739.51 plus taxes, which will be sent to your insurance company at the end of the mandate. If your insurance company does not cover or pay this invoice, or if you do not have insurance, you will be responsible for the full payment. You may submit the invoice to your insurance company for reimbursement, if applicable. In case of non-payment, we reserve the right to take legal action to recover the amount owed.

8.6. Waiver and release

You agree to waive any claims against FCD Huissiers de justice (F!ND), its bailiffs, agents, employees, representatives, affiliates, or partners regarding the following:

• You waive any claim related to the use of your personal information and vehicle information, including any misuse or disclosure to third parties.
• You release FCD Huissiers de Justice (F!ND) from any liability for damage or deterioration to the vehicle during the recovery process, including immobilization or towing.
• You acknowledge responsibility for full payment of the invoice mentioned in 8.4 if your insurer does not cover or pay the fees.
• You agree to waive any legal action or claim related to the recovery process, including any damages or inconveniences caused.
• You agree that no claim or action shall be brought against FCD Huissiers de Justice (F!ND) due to the absence of the required mandate.
• By interacting with us, you agree to waive any legal action or claims related to the use of your logo and/or company name on our website.
  

9. Links to third-party sites

Our site may contain links to external sites that are not under our control. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before submitting personal information.

10. Limitation of Liability, Waiver of Claims, and Release

By using our website, you agree to waive any claims against FCD Huissiers de Justice (F!ND), its bailiffs, agents, employees, representatives, affiliates, or partners regarding the following:

• Use of your personal and vehicle-related information: You waive any claims related to the use, misuse, or disclosure of your personal information to third parties, including any improper collection, storage, or handling of your data.
• Vehicle recovery process: You release FCD Huissiers de Justice (F!ND) from any liability for damage or deterioration to the vehicle during the recovery process, including immobilization and towing.
• Payment of fees: You acknowledge that you are fully responsible for paying the invoice mentioned in Section 8.4 if your insurer does not cover or pay the associated fees.
• Legal action related to the recovery process: You agree to waive any legal action or claims arising from damages or inconveniences caused during the recovery process.
• Absence of required mandate: You agree that no claims or legal actions will be brought against FCD Huissiers de Justice (F!ND) due to the absence of a required mandate for the recovery process.
• Submitted documents: You acknowledge that FCD Huissiers de Justice (F!ND) is not liable for theft, copying, or loss of documents shared via email through our addresses linked to the @findreperage.com domain or submitted on our website, whether through our active messaging system or online forms.
• Use of logos and business names: By interacting with us, you agree to waive any claims related to the use of your logo and/or business name on our website.
• Links to third-party sites: Our website may contain links to external sites beyond our control. We disclaim any responsibility for the security, accuracy, or legality of the content on these sites and any consequences resulting from your interactions with them. We encourage you to review their privacy policies before submitting any personal information.
• Content accuracy: We are not responsible for any inaccuracies or omissions in the content provided on our website or for decisions made based on such information.
• Technical issues and interruptions: We disclaim all liability for interruptions, errors, viruses, or other technical issues on our website or linked websites.

This limitation of liability, waiver of claims, and release applies to the fullest extent permitted by law, covering all claims related to your direct or indirect use of our website, actions by third parties, and any damage or loss, whether incidental, consequential, or otherwise.

11. Changes to the policy

We reserve the right to update this privacy policy at any time. In the event of significant changes, we will notify you by email or via a notification on our site. The date of the last update will be indicated at the top of this page.

12. Contact us

If you have any questions about this privacy policy or wish to exercise your rights regarding the protection of your personal data, you can contact us at: SUPPORT@FINDREPERAGE.COM.

Last modified on November 22, 2024.